ERRORS & ACCESSIBILITY
While text limits were indicated on some fields, they were not on all fields. Additionally, there was no warning to users when they had exceeded a text limit, leading to cut off text and user frustration when they got to previewing their page. We recommended that the workbench always clearly state the limit for any text field, show users a countdown as they type, and turn the box red if they have exceeded the limit.
The image upload process also presented some opportunities for improvement. In our task flows, we observed that once an image was uploaded, something about the layout of the subsequent screen seemed to encourage users to skip the required “Name” field. We rearranged the layout to prioritize completing the Image Name as well as Alternative Text fields before hitting that final “Upload” button.
Finally, we also made more general recommendations to improve color contrast, visibility of alerts, and recognizability of links to improve the accessibility of the Workbench itself.